Shipping policy
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Third-Party Carriers: As wholesale suppliers we work with trusted third-party carriers to handle our shipping operations. When you place an order with us, please note that the shipping process will be managed by these carriers.They assume that your premises are clearly marked and open business hours from Monday to Friday. We cannot accept any liability for the failure to deliver within a specified timeframe.
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Responsibility for Breakages: Bespoke & Co does not cover any breakages that may occur during the shipping process. While we take every precaution to ensure your items are securely packaged, we cannot guarantee their safety once they leave our facilities.
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Loss or Damage in Transit: We declare that Bespoke & Co is not responsible for any loss or damage that may occur during transit. Once your order is handed over to the designated shipping carrier, it is out of our control. Any claims for loss or damage should be directed to the respective shipping carrier.
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Insurance Options: Customers have the option to purchase shipping insurance for their orders at an additional cost. This insurance provides coverage for loss or damage during transit, offering peace of mind for valuable items.
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Delivery Times: While we strive to ensure prompt delivery of your orders, please note that delivery times may vary depending on factors such as shipping destination, carrier delays, and customs processing.
By placing an order with Bespoke & Co, you acknowledge and agree to abide by the terms outlined in this shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact us for assistance.